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We realize there are a number of factors involved in considering a Security+Plus Vehicle Protection Plan. Here are a number of frequently asked questions to provide a lot of the information you need. If you have a specific question, contact your local Nissan dealer or review your personal Security+Plus agreement. |
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| How do I transfer a Security+Plus agreement? |
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Obtain a Transfer Request from your dealer, and have it signed by both the current vehicle owner and the new owner. Mail this form to the address below, along with a copy of the vehicle maintenance history or a Security+Plus Inspection check sheet from your Nissan dealership. Also include any applicable transfer fee (depending on the state, in the form of a check or money order payable to Nissan North America). Allow 4-6 weeks for the transfer to take effect. A new agreement will be mailed to the new owner.
Nissan North America, Inc.Vehicle Service ContractsP.O. Box 680Gardena, CA 90247 |
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| How do I cancel my Security+Plus agreement? |
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| Obtain a Cancellation Request from your authorized Nissan dealer, and have it signed by both you and the dealer. Mail the form to the address above. If you are unable to go to an authorized dealer, send a letter requesting a cancellation to the address above. You must include the date and mileage at the time of cancellation. If you financed your service agreement with the vehicle, the cancellation refund will be sent to the lien holder, unless you include proof of loan payoff. Allow 4-6 weeks for the cancellation to be processed. |
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| I purchased a pre-owned vehicle with a Security+Plus agreement that has a start date prior to the purchase date. How do I change that? |
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| Security+Plus agreements begin on the original in-service date, and mileage begins at zero, regardless of the vehicle age or odometer reading when sold. Security+Plus Pre-Owned agreements begin on the date that the vehicle is purchased. The agreement clearly lists the program you purchased. |
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| How do I know if a repair is covered? |
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| Take your vehicle to the closest Nissan dealer. Once the problem has been diagnosed, they will advise you whether the repair is covered. |
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| I purchased a pre-owned vehicle with a Security+Plus agreement that has a start date prior to the purchase date. How do I change that? |
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| Security+Plus agreements begin on the original in-service date, and mileage begins at zero, regardless of the vehicle age or odometer reading when sold. Security+Plus Pre-Owned agreements begin on the date that the vehicle is purchased. The agreement clearly lists the program you purchased. |
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| Can I transfer a Security+Plus agreement from my old to my new vehicle? |
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| No, but your old Security+Plus agreement is transferable if you sell your old vehicle. You can also cancel your old policy and apply any refund toward the purchase of a new Security+Plus agreement, provided any lien has been satisfied. |
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| I bought a Security+Plus agreement and have not received my policy after 30 days. What do I do? |
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| Contact Consumer Affairs at 1-800-NISSAN-1. |
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| The terms are incorrect on my Security+Plus policy. How can I get it corrected? |
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| Send a copy of your application and your Vehicle Retail Agreement showing proof of purchase to the address above. Include your most current mailing address and a letter stating your request for correction. We will contact your selling dealer and verify the correct terms of the service agreement. Once the dealer confirms the terms, we will mail a corrected policy to you within 4-6 weeks. |
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| My Security+Plus policy includes roadside assistance. How do I get service if my car breaks down? |
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Call 1-800-225-2476 for 24-hour national roadside assistance. Should a mechanical breakdown occur when you are 100 miles or more away from home, emergency travel/trip interruption is also provided.
Refer to your service contract for complete details. |
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How do I transfer a Security+Plus agreement?